Customer Care
At My Site, we believe in providing top-notch customer care. Our team is always ready to help you with any questions or concerns you may have. You can reach us via phone at 123-456-7890 or send us an email at support@mysite.com. We pride ourselves on being responsive and helpful to all of our customers.
Got a question or concern? We're here to help! You can reach us via phone at 123-456-7890 or send us an email at info@mysite.com. Our customer support team is available Monday through Friday, 9am to 5pm EST. We'll do our best to get back to you within one business day.
Returns
We want you to be completely satisfied with your purchase from My Site. If for any reason you are not happy with your order, please contact our customer support team within 30 days of receiving your purchase to initiate a return. We'll provide you with a return shipping label and instructions for how to return your item.
FAQ
Do you offer free shipping?Yes! We offer free standard shipping on all orders over $50.How long will it take to receive my order?Orders usually ship within 1-2 business days and arrive within 5-7 business days. You'll receive an email with tracking information as soon as your order ships.What is your returns policy?We accept returns within 30 days of purchase for any reason. Items must be in new, unworn condition with all tags attached.Can I exchange an item?Sorry, we do not currently offer exchanges. If you need a different size or color, please return your original item and place a new order.
How do I track my order?As soon as your order ships, we'll send you an email with tracking information. You can also log in to your My Site account to view your order history and track the status of your current orders.What are your delivery options?We offer standard shipping and expedited shipping. Standard shipping is free on orders over $50 and takes 5-7 business days. Expedited shipping is available for an additional fee and takes 2-3 business days.